CONTACT

Phone:

(303) 209-7587

Email:

General Comments

contact@dbboards.com

Support Questions

support@dbboards.com

Contractor Inquiries

contractors@dbboards.com

POLICIES

TERMS AND CONDITIONS

For Full Terms and Conditions, click the link above.

Privacy Policy

We keep your personal information private and secure. When you make a purchase from DB BOARDS LLC, you provide your name, email address, credit card information, address, phone number and a password. We use this information to process your order(s), to keep you updated on your purchases and to personalize your shopping experience.
Our secure servers protect your information using advanced encryption techniques and firewall technology.
To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to this store. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.
We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.

Returns and Refunds

We will gladly accept the return of products that are defective due to manufacturing. Fulfillment mistakes that may be made which result in the shipment of incorrect products to you will also be accepted for return. Any product that is unused in its original package can be returned for a refund.

Our support team (support@dbboards.com) can help determine if your unit is defective before sending it for a refund. Please note that your return must be confirmed with our support team before it can be processed as a refund or replacement. Once we receive your return, we will verify that it is defective or unused in its original packaging.

We will then send you an email confirming the action you have chosen to take. Refunds can take up to 3-5 business days to show in your account and will refund the original purchasing account only.

Returns will NOT be accepted after a period of 90 days from shipment.

Shipping Policy

Shipping Time -- Most orders will ship the next business day, provided the product ordered is in stock. Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement.
We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by this site or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

We currently use USPS and UPS shipping options which can be selected in checkout.
USPS:
Priority (1-3 business days)
USPS Retail Ground (2-9 business days)
Express(1-2 business days)

UPS:
Ground (4-7 busines days)
2nd day Air (1-2 business days)
Next dat Air (1 business day)


Multiple Product Orders

For multiple product orders, we will make every attempt to ship all items contained in that order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge will be applied to the first product(s) shipped on a multiple shipment order.